Terms and Conditions - Always placing our customers first
We work most days except public holidays. Because our service is so personal and we cannot obtain a signature at time of delivery we will take a digital photo of work carried out and extra services delivered at your required location. This in effect will be your proof of delivery and fulfillment of your order, this photo will then be posted or e-mailed to you.
Once you have confirmed the service you wish and full payment has been received we will carry out the service requested. We will endeavour to fulfill any special day visits at short notice however these cannot be guaranteed as we prefer to receive at least seven days notice.
We will retain a copy of the picture of your loved ones resting place for our records. The copy we hold will not be used for any promotional purposes unless expressly agreed with yourself. We accept no liability for any loss or damage arising after your order has been fulfilled.
Unless you are able provide us with a grave number, we cannot guarantee that the work will be done on the first visit as we will need to first locate the grave, which can sometimes be difficult. If it is not possible to do so, you will be charged £15 for the cost of the visit.
Occasionally, plant, fresh flower or bulb substitutions are necessary due to temporary availability issues. If this is the case we will ensure that the style, theme and colour scheme is preserved and will only substitute of equal or higher value.
GraveCareScotland is committed to protecting your privacy. We will only use information that we collect from you in order to process authorisation and for agreed display as testimonials on our website.
Testimonial:- Mrs D Billing, Lancashire "Thank you so much for the photos you have made a brilliant job of cleaning the stone, I can't believe the difference. I definitely will be recommending you to friends and colleagues as it is so wonderful to know a fantastic company like you. It's piece of mind to know it looks cared for when I am so far away"
Ms J Armstrong, Canterbury "Thanks very much for the tend and the photos. I am delighted with the result which looks just great - you have restored the memorial wonderfully well. Two separate family groups will be visiting the cemetery this summer and will be very pleased to see it in this cared for condition. Thanks for your excellent service"
Mrs McFarlane, Bannockburn "I cannot express how pleased I am with the outcome of your cleaning work. The stone is amazing. I wasn't expecting to see a white stone underneath all that dirt and grime. Thank you once again for your wonderful service." Mr McLindon, Essex "Thanks for the photos, I am delighted with your work today at my wifes grave"
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